Delivery Information

 

1. How long will it take to ship?

My Bubble Tea Kit, My Fruit Tea Kit and Eco Series

Delivery within Peninsular Malaysia will take 3 – 10 business days and  international delivery may vary depends on selection of courier service.

This DOES NOT apply for PRE-ORDER items. It is customer's responsibility to check the status of the item upon ordering as they are stated clearly on the website if the item is under PRE-ORDER.

Delivery for East Malaysia is temporarily not available, we suggest you to proceed your order via our official Lazada store (https://www.lazada.com.my/shop/tealive/) if you are residing in East Malaysia.

Just Pour It

Delivery will be completed within 3 business days. No tracking number will be updated in your shipment notification email as it will be delivered through on-demand delivery service.

**Only available in selected Klang Valley area.

 

2. What are the shipping rates?

We offer a flat rate of RM5.00 for orders above RM150.00 and RM7.00 for shipping anything else.

Orders that are being shipped to outside of Malaysia will range anywhere from RM60 – RM250. Please feel free to email us at shop@loob.com.my or WhatsApp at +601137028908 if there is anything we can further assist you with.

 

3. How can I track my order?

READY STOCK ITEMS

We will send tracking information to the e-mail address associated with your order once the order is ready to be delivered. Please be patient if your tracking number isn’t updating or working at all as the courier takes 1-2 business days to register your shipment status.

PRE-ORDER ITEMS

Please reach out to us via shop@loob.com.my or WhatsApp at +601137028908. We can provide you the tracking number once its available.

 

4. Where does Tealive Online Store ship?

My Bubble Tea Kit, My Fruit Tea Kit and Eco Series

Currently we ship locally and internationally to over 20 countries around the world including ASEAN, Asia and Europe region. For Singapore resident, please proceed to https://shopsg.tealive.com.my/ in order to place your order.

Just Pour It

Delivery limits to selected Klang Valley area. We will refund the full amount in case your location is unreachable by 3rd party logistic.

 

5. Are taxes and duties included in my order total?

Depending on the country some orders get charged by customs fees. Unfortunately, we are unable to determine duties and taxes as this information varies by country. Customers ordering online will be responsible for all duties, taxes and custom charges.

If your order is then refused, you will still be responsible for charges incurred in shipping the package.

 

6. What happens when the recipient is not available upon delivery?

When our rider arrives at the delivery location, they will allocate 20 minutes of waiting time. If the recipient is unreachable by call and is not there to receive the order in the 20 minutes time frame, the rider send the item back to us for safekeeping. In that case, a re-delivery charge of RM10 will be imposed.