FAQ

MY BUBBLE TEA KIT

Q: What is inside a set of 'My Bubble Tea Kit'?

A:

  • 1kg Tealive Pearls
  • 500g Premium Brown Sugar
  • 2 x 50g Imported Nishio Matcha OR 300g Superior Coco Powder OR 5 x 25g Dimbula Ceylon Tea Blend
  • 2 x 50g Imported Hojicha OR 300g Superior Coco Powder OR 5 x 25g Dimbula Ceylon Tea Blend
  • 3 packets of 1 Litre Milklab Dairy Milk
  • 20pcs Wide Paper Straws
  • 1 Surprise Gift

 

Q: Why are some ingredients not included in the kit, such as coffee?

A: Coffee is normally an ingredient present in most households, so we just present it as a recipe idea for you on top of the drink flavours covered by our kit.

 

Q: Which area do you deliver the kit to & how long does it take?

A:

  • Peninsular Malaysia only
  • East Malaysia: Not available
  • Delivery within 7 working days

 

Q: What are the expiry dates for the ingredients?

A:

  • 1kg Tealive Pearls - October 2020
  • 500g Premium Brown Sugar - Within 1 year from date of arrival
  • 2 x 50g Nishio Fine Matcha - Within 1 year from date of arrival
  • 2 x 50g Japanese Hojicha - Within 1 year from date of arrival
  • 300g Superior Coco Powder - December 2020
  • 5 x 25g Dimbula Ceylon Tea Blend - October 2020
  • 1L Milklab Dairy Milk  - October 2020
  • 1L Milklab Soy  Milk  - January 2021
  • 1L Milklab Almond Milk  - January 2021
  • 1kg Golden Oats - March 2021

 

Q: How many servings can each kit make?

A: 25-30 servings per kit.

 

Q: Can I keep the cooked pearls for the next day?

A: We strongly recommend that you consume the cooked pearls within 5 hours to maintain freshness.

 

Q: How do I store the balance ingredients after use?

A: You may store the milk in the refrigerator once opened. For other ingredients, including uncooked pearls, they can be stored in airtight containers at room temperature.

 

Q: I don't need the full kit. Can I buy some ingredients separately?

A: Yes, you may purchase from the ala carte selections we have in the website.

 

JUST-POUR-IT

Q: What is Tealive Just-Pour-It?

A: Tealive Just-Pour-It is a series of ready-to-drink brews that are freshly prepared daily, with no preservatives or stabilisers.

 

Q: How do I enjoy Tealive Just-Pour-It?

A: Tealive Just-Pour-It is best served chilled or with ice. To begin, just add your desired toppings into a cup & then pour in the bottled brew to enjoy instantly!

 

Q: Do I need to cook the toppings that come with the bundle(s)?

A: No, all toppings included in the Tealive Just-Pour-It bundles (where applicable) are already cooked. You can instantly serve it with your ready-to-drink brews.

 

Q: Why do I need to finish up the drinks & toppings so quickly?

A: As all drinks & toppings are prepared fresh daily without preservatives or stabilisers, it is best to consume within the stipulated duration for maximum quality & enjoyment:

  • Pearls - Same day of delivery
  • Other toppings - 5 days
  • Bottled drinks (except Coffee) - 5 days
  • Coffee - 4 days

 

Q: How do I store the drinks & toppings?

A: Chill drinks & toppings in refrigerator before or after opening.

 

TEALIVERY

Q: Do you have a minimum order for free delivery of drinks?

A: Yes, there is a minimum order of RM25 for free delivery of drinks within 5km from the selected outlet to your address.

 

Q: Which area do you cover?

A: Please click on 'Tealivery' tab on this website to view participating outlets.

 

Q: Why are some drinks not available in the delivery menu?

A: Due to the delicate nature of some drinks such as smoothies, a tighter menu is provided to ensure maximum quality of our drinks during the delivery timeframe.

 

SODAXPRESS PINNACLE STARTER KIT

Q: What are the benefits of having SodaXpress PINNACLE at home?

A:

  • Easy to use – Carbonate beverage in seconds at the touch of a button
  • Easy to clean - Thanks to the PINNACLE's removable infuser
  • Easy to operate - No batteries, electricity or plumbing required
  • Cost-efficient – Save money from buying sparkling water at stores

 

Q: What kind of liquid can I carbonate with the PINNACLE?

A: You can carbonate any drinks with the PINNACLE – plain cold drinking water, coffee, tea or even fruit juice!

 

Q: How do I carbonate water with the PINNACLE?

A: Press the carbonating button in 3 to 4 second-bursts until you hear a loud hissing sound, which indicates that your water has been fully-carbonated.

 

Q: How many times can I use the Carbonating Cylinder?

A: One SodaXpress Carbonating Cylinder can make up to 55-60 litres of sparkling water (using the SodaXpress 1L Carbonating Bottle included in the Starter Kit).

 

Q: Where can I refill the SodaXpress Carbonating Cylinder?

A: Visit www.sodaxpress.com for refill purchase (1-to-1 exchange only). For detailed FAQ: www.sodaxpress.com/pages/faq

 

MY FRUITEA KIT

Q: What is My Fruitea Kit?

A: Tealive's My Fruitea Kit is a set of curated ingredients to craft your own premium fruit tea at home. Each kit includes:

  • 400g Fruitea Syrup
  • 400g Fruitea Mango
  • 400g Fruitea Strawberry
  • 400g Fruitea Passionfruit
  • 50g Dimbula Ceylon Tea Blend
  • 50g Jasmine Green Tea
  • 2kg Tealive Konjac Jelly

 

Q: Where do you deliver & how long does it take?

A:

  • Peninsular Malaysia only
  • East Malaysia: Not available
  • Delivery within 7 working days

 

Q: Can I make Fruitea drinks according to the recipes without using fresh fruits?

A: Yes, you can! Fresh fruits are OPTIONAL in My Fruitea Kit recipes. Feel free to add your own to enhance your drinks.

 

Q: What are the expiry dates for the ingredients?

A: Please consume within specified period:

  • Fruitea Syrup & Concentrates – Within 90 days from date of arrival
  • Tealive Konjac Jelly – Within 30 days upon opening

 

Q: How many servings can one kit make?

A: Each kit can make 25-30 servings.

 

Q: How do I store the ingredients?

A: Chill items (except tea blends) in refrigerator. Store tea blends in dry containers at room temperature.