• All orders are checked for defects before shipment. In the unfortunate event which you receive a defective item, please contact us within 3 days of receipt - with your order number, name, address and reason for exchange.
  • All other cases will only be eligible for a one-for-one exchange.
  • If the new piece of item is not available for exchange, you will be refunded the value of the item needed for exchange and not the full pack.
  • All replacement & exchange requests, once received by us will be sent via normal mail to buyers with postage services only.
  • We strictly do not offer any cash refund under any circumstances. For any reasons of exchange, the value will be credited to your bank account only.
  • Please email us at shop@loob.com.my should you require further assistance.